BLue tooth- FALSE advertising from GM....

g8lover

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I was wondering how many people are pissed off that their G8 didnt come with Bluetooth?

As listed in the 2009 Pontiac booklet: " Additionally , wireless Bluetooth cell phone connectivity is standard on all G8 models"

also listed in the back where they show the STANDARD AND AVAILABLE features,once again it is listed as std........

Also, my dealer told me the phone button on my steering wheel was" oh yea that is the BLue tooth !!!!!"

Once I got it home and tried it, I found out that only the 2009.5+ cars had bluetooth.... not my "early 2009"......... I DID NOT SEE ANY ASTERICK anywhere in the manual...... My dealer then said "you can blame the salesperson, there is alot of stuff on the many vehicles and it is not their job to keep it all straight..." and also " it is your fault in not knowing what your buying" and " sorry we cant help you with that, it is not our fault" and "if you want it , we could add it for $$$$"

I personally think this not professional and GM should have made me sign a "notice of change" or something that proves that the dealer explained to me the fact that this was not included....... This is a simple way to assure your customers are getting the things they expect..... not rocket science....

What can we do about it? just sit back and laugh at how bad GM and the dealers are? laugh at how stupid we as consumer are and that we have no recourse and how easily we get screwed? or fight GM? hmmmmmm.... not sure what to do but I do hate sitting back and laughing at how I got screwed.... thoughts?
 
contact Pontiac customer service the phone number is in your owners manual
 
contact Pontiac customer service the phone number is in your owners manual

I did that and they said if I wanted Bluetooth I should have waited for it..... on the last page of the manual as in all manuals of this type they have a small print clarification that "We have tried to make this catalog comprehensive and factual. We reserve the right , however, to make changes at any time, without notice, in prices, colors, materials, specifications, models, and availability".... I guess this legally makes them clean but I think they should be a bit more professsional than that. It is very simple to know what changes are made and associated paperwork that follows up with the customer to assure he /she knows what is added or deleted from the catalog or other advertisements. It could have followed a product change request that would notify all responsible parties..... thus closing the loop. This is just frustrating.

thanks for your suggestion though. If you know of someone in Customer service that can help , please let me know. Ps... the Customer supervisor noted the "clarification" in the back of the catalog of this "way out"...
 
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