Anyone who purchased lifetime Anti-Rust protection or Fabric protection through GM Goodwrench service center in the 80’s are NO LONGER covered by this policy. GM has cancelled the program without notifying any of their customers. I tried to get rust proofing material replaced under warranty on my 1986 G-Body to find out that no one answers the phone, it just said “The office is now closed” 24 hours a day. After researching for months and getting nowhere I found a GM Goodwrench fluid specialist that said he could help me find which product was needed for re-coating if I gave him my contract number. After giving him my contract number he never would pick up the phone when I called or answer my voice messages. Calling GM resulted in being transferred to every department there is and everyone claiming they know nothing about it. Chatting with GM was no help either, just getting transferred to someone else until someone asked for my contract number and then I was mysteriously dropped from chat. I finally e-mailed GM CEO, President of consumer relations, and President of legal affairs and got ignored. I re-emailed the above people and said that seen as no one can take the time to answer my concerns I would start a lawsuit. The next day I had a response to call them and they said they would look into it. Long story short, GM will not cover any replacement of material or any rust through damage. The lady kept saying that having had this from 1986 till now was a good run. Really, a good run, a good run is not lifetime protection and is a breach of contract. I would like to find out how many other owners of 80’s cars purchased this protection and still own their vehicles. I am still considering a law suit to try and at least get the original purchase price of the rust proofing back and some extra for all the months of BS they put me through.
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GM has cancelled warranties without notifying customers
- Thread starter Turbo2
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have you seen this document and the phone number for rust proofing?
http://simonbeckett.wikispaces.com/file/view/2010+GM+CHEMICALS.pdf
Are you the original owner who purchased this policy?
Do you have a rusted body panel because you only mention rust proofing material not actual rust?
http://simonbeckett.wikispaces.com/file/view/2010+GM+CHEMICALS.pdf
Are you the original owner who purchased this policy?
Do you have a rusted body panel because you only mention rust proofing material not actual rust?
92 Sunbird LE
Well-known member
Had Rusty Jones treatment on my Chevy Monza when purchased new in 1980, but the drivers floor rusted through after a while from the inside - out ( salt on feet) . Only drove it 4 winters in NY.
Zeibart was the other company that was in business at the same time.
http://en.wikipedia.org/wiki/Rusty_Jones_(company)
http://en.wikipedia.org/wiki/Ziebart
Doug in P.R.
Zeibart was the other company that was in business at the same time.
http://en.wikipedia.org/wiki/Rusty_Jones_(company)
http://en.wikipedia.org/wiki/Ziebart
Doug in P.R.
Yes, this is the rustproofing I am talking about. The listed phone number says "The office is now closed" and hangs up on me 24 hours a day. GM says they have nothing to do with that company! Really, GM Goodwrench service center and they have no part of it!
Yes, I am the original owner and right now I was only trying to get missing rustproofing material replaced which was part of the original agreement.
I can't believe that they can just terminate a valid contract and it's too bad for me. If I did that to them I would end up in jail.
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Not that it helps your situation but the "Goodwrench" brand ended in 2011. If it was a separate legal entity the contract rights may have ended with the end of the company. Good luck.
http://www.adweek.com/news/advertising-branding/why-gms-scrapping-mr-goodwrench-103781
http://www.adweek.com/news/advertising-branding/why-gms-scrapping-mr-goodwrench-103781
If this was part or all of the reason they were required by law to inform all customers with valid warranties that they would be affected.