cranks won"t start

[rbcoats]

We have a 2006 Torrent. For the last two years we have experienced a starting problem with this car. Car will crank but will not start. The dealer can not figure it out. After you try to start it 3 to 5 times it will start and run rough than smooth out. Is anyone else experiencing this same problem. What is the fix ?

 

[melsg5]

tell the dealer to look in his service bulletins, you can find the service bulletin at the NHTSA site

http://www-odi.nhtsa.dot.gov/owners/SearchVehicles

 

[rbcoats]

had the dealer check for service alerts. There were not any.

 

[melsg5]

Did he look at service bulletin #3795, I gave you the link

Service Bulletin No.: 3795
Component(s): ENGINE AND ENGINE COOLING

NHTSA ID Number: 10020090



All Products Associated with this Service Bulletin



Vehicle Make - Model - Model Year(s)
CHEVROLETEQUINOX2005-2006
PONTIACTORRENT2006


Details

0 Associated Documents



Manufacturer: General Motors LLC


SUMMARY:
ENGINE CRANKS BUT WILL NOT START. *TT

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[rbcoats]

thanks for your reply. when ever I go to the highlighted link it takes me to a VW advertisement.

 

[melsg5]

the link you were supposed to click on is in post #2 which takes you to the National Highway Traffic Safety Administration, below I have copied it for you. Fill in the year, make and model, click on the service bulletins tab, go to page 2, where you will see exactly what I posted above.

http://www-odi.nhtsa.dot.gov/owners/SearchVehicles

 

[rbcoats]

the link you were supposed to click on is in post #2 which takes you to the National Highway Traffic Safety Administration, below I have copied it for you. Fill in the year, make and model, click on the service bulletins tab, go to page 2, where you will see exactly what I posted above.

http://www-odi.nhtsa.dot.gov/owners/SearchVehicles

thanks I will let the local dealer know about it when I get home.

 

[GM Customer Service]

We have a 2006 Torrent. For the last two years we have experienced a starting problem with this car. Car will crank but will not start. The dealer can not figure it out. After you try to start it 3 to 5 times it will start and run rough than smooth out. Is anyone else experiencing this same problem. What is the fix ?

rbcoats,
I would like to apologize for the issues that you are experiencing with your Torrent. I would like to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to your response.
Thank you,
Stacy GM Customer Service

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[rbcoats]

how is it that I send a private message?

 

[melsg5]

she asked for a PM, private message, you may want to delete your post.

 

[rbcoats]

contacted my dealer once again. I gave them the service bulletin number, they said that they can not find any such number in the system.

 

[melsg5]

You could have copy and pasted it to print it out for them. You were supposed to send a private message to GM Customer service, you click on the name in their post and a drop down pops up and you select private message. It's clearly on the NHTSA site as applying to your vehicle really dont know what else I can do for you.

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[rbcoats]

Yes I sent the customer service rep a private, Have not heard back from them. I did print out the information on the service bulletin and gave it to the dealer. The dealer said that no service bulletin with that number existed.

 

[melsg5]

Here is another site listing the bulletin, call GM customer service and tell them about the issue you are having and the dealer's, it is a GM dealer?, inability to find it.
This is the phone number 1-800-762-2737 if you are in Canada call 1-800-263-3777

http://www.pontiacproblems.com/tsbs/Torrent/2006/

 

[rbcoats]

Thank you very much. I just called G.M. and they opened a case file for us. I think we are on the right track now. Hope to get this problem resolved before we get stranded some where.